Throughout the year, there had been many clients of ours that have been going live with their Second CRM implementation and the variety of industries that our customers come from is something that we really appreciate. This truly shows our excellent track record of having worked with more than 250 customers from the Asia Pacific region and the confidence level that these customers have on us.
Over the last few weeks, we had shared a number of case studies on our customers that had gone live in recent months and today, we take pride in publishing another case study on a customer of ours. This would be our 10th case study for the year and this one is with iKargo.
To give an overview as to what iKargo does, iKargo is a technology company that provides a platform that helps shippers and transporters find each other to save time and money and the platform is one that is easy to use. To start off the cycle, the shipper posts a shipment on iKargo and specifies his requirements or items that needs to be delivered along with the location and dates. Then, the transporters that fit the shipment needs, based on the transport types and location, are automatically notified via the mobile app.
Transporters that are notified can begin bidding for the shipment and this process continues until the shipper accepts a bid and pays the bid price. Upon confirmation of the job, the transporter then dispatches a transport to pick up the shipment and delivers the consignment. Upon delivery, the recipient will enter a PIN or sign a delivery order and the transporter gets paid accordingly.
The team at iKargo is relatively small and it wasn’t easy for them to manage the various aspects of an e-commerce business. Realizing that, they started to look out for technology companies that could help them automate many aspects of their business.
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