Whether you realize it or not, we are always trying to automate things in our daily life – in our social life to the grocery stores. This is no exception to the customer service of a growing business. To sustain the needs of all clients, you have to invest in a customer service tool. In this article we will answer the following;
- What is customer service automation?
- What are the pros of customer service automation?
- What are the cons of customer service automation?
- The best practices of a firm in successfully using the automation programme.
What is Customer Service Automation?
Automated customer service is simply customer care that is run by artificial intelligence such as chatbox. The system does not necessarily eliminate human labor. It reduces the labour and supplements it.
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