ITEX'18 An Event Not To Be Missed

A few weeks back, we had blogged about the upcoming 29^th International Invention, Innovation & Technology Exhibition (ITEX 2018) that would be happening on the 10^th – 12^th May 2018 at the Kuala Lumpur Convention Centre. As we come closer to the dates, we wanted to take this opportunity to remind you about this highly exciting event that is not to be missed.

This is a wonderful event that brings together a melting pot of ideas and inspiration from around the world. Participants can expect to be at the center of the technology that is currently making waves globally and witness the future technology that is yet to be commercialized. 

Besides keeping up to date with the latest out there, innovators would also be getting a holistic view on the step by step approach to take your product out to the market. Not only that, this would be the ideal platform for both innovators and investors to meet the right match.

An Exclusive, Never Before Seen Offer For Start Ups

Are you a Start Up who is looking for technology to manage your customers? Are you a Start Up who’s overloaded with paperwork and needs business automation tools? Are you a Start Up who can’t seem to find time to engage your prospects?

Fret not as we now have the perfect solution for you. We at Second CRM are proud to announce our Start Up Pack that is specifically designed for Start Up’s and budding entrepreneurs who would have limited finances at their disposal.

Being a Start Up has never been easy. It is the most critical phase that challenges every aspect of your entrepreneurial skill. It is during these chaotic times that many businesses succumb to the pressure and start neglecting their customers.

Second CRM Goes To Australia!

This week, we would like to take a look at the journey that we had traveled over the last eight years. Looking back, it has been a journey of remarkable growth for us and this was only made possible because of the cumulative effort from every member of the team along with the overwhelming support that we have been getting from all our customers.

Without our customers and the vibrant team that we have, we wouldn’t be where we are today. With that in mind, we would like to take this opportunity to thank all of you for the incessant support given throughout the years.

Just like any other start-up, we too had to paddle through murky waters. There were times when we have had shivers down our spine thinking about all the uncertainties and ‘what if’s’ that could possibly happen down the road. 

Come and Join Us at ITEX 2018

This week, we are pleased to announce our participation in another prestigious event that shall be happening in May 2018. Do mark your calendars on the 10th – 12th May 2018 as the International Invention, Innovation & Technology Exhibition (ITEX 2018) takes center stage once again for the 29th time and this time, it would be held at the Kuala Lumpur Convention Centre. 

As the event strives to bring together a melting pot of ideas and inspirations, participants can expect to be in the center of the latest discoveries making a dent in the innovative forefront. High on the agenda is the commercialization and marketability theme. 

It goes without saying that a truly marketable discovery has a market longevity. If you are an inventor or innovator looking to transition from scientific discovery to commercial literacy, ITEX 2018 will help you see through your commercialization needs. Likewise, if you are an investor looking to fund ideas of tomorrow, this should be the perfect platform for you to find the right match. 

Cyberjaya Startup Summit

We are now into the first week of April and we hope that everyone has had a wonderful first quarter of the year. There has been a number of talks that we have been doing over the last few months and today, we are proud to announce that we shall be the Silver Sponsor for the upcoming Cyberjaya Startup Summit that is scheduled to happen on the 12th & 13th May 2018.

The Cyberjaya Startup Summit is a two-day summit consisting of talks, workshops, and interactive panel sessions where attendees can access practical and valuable information to help them build and grow their startups. This includes networking and pitching sessions for startups from every level to gain information of how and what investors look for in a business. This is an event created by the community, for the community, to look into some of the serious issues faced by the people in our startup ecosystem, without the fluff.

Event: Cyberjaya Startup Summit (CSS)

Date: 12th-13th May 2018 (Saturday & Sunday)

Time: 8.00am - 6.00pm

Venue: The Launchpad, Cyberjaya

SME Innovation Stories 2

Yesterday, we delivered a talk at the SME Innovation Stories Series that was held at WORQ which is located in Glo Damansara and the reception that we had received had been overwhelming. We are truly thankful that we had been constantly receiving such warm reception in all the events and talks that we had been participating and we would like to take this opportunity to thank all of you for your kind support. 

The attendees were a mixed crowd that came from start-ups right up to public listed companies and they were a very receptive and interactive audience.  The topic for the day was on Providing High-Quality Customer Service through Integrated Communication Strategy. 

Instead of the usual lecture style of deliverance, this talk was structured around case studies that narrated actual success stories of today’s organisations. This case study is very relevant to today's organisations due to the rise of newer customer support channels such as social media, email, website, instant messaging, and phone.

 

SME Innovation Stories

After having had a very good reception from our last talk that was held at The Launchpad, Cyberjaya, we have been invited to share our experiences again and this time, it would be happening at WORQ that is located in Glo Damansara. 

This event is scheduled to happen between 11.30 am – 1.00 pm on the 29th of March, 2018. This time around, the topic shall be on Providing High-Quality Customer Service through Integrated Communication Strategy. 

This case study is very relevant to today's SMEs due to the rise of newer customer support channels such as social media, email, website, instant messaging, and phone. You will learn how the company provides a personalized customer service using a complete view of the customer's cross-channel experience. This has also allowed the company to provide consistently high-quality service across all channels to their customers. The speaker, Deep, would be sharing his extensive experience on the above along with the importance of business automation to scale growth, improve overall customer experience and retain more customers in the long run.

An Evening With Tech Start-Ups

Last Wednesday, we had a fabulous session with the Tech Start-Up community in Cyberjaya. Having been organized by The Launchpad, this session drew like-minded individuals who were earnestly in search of knowledge that would help take their business to the next level. The topic for the evening was The Importance of CRM for Start-Ups and the knowledge sharing session was presented by Deep.

Deep is the Founder and CEO of Soft Solvers Solutions, an MSC status company that provides a cloud-based suite of digital transformation solutions to businesses across Asia and beyond. He has more than 20 years of industry experience and has worked extensively in the Asia Pacific region.

Having been in the industry for over two decades, Deep was able to bring a wealth of knowledge and experience to that session that tremendously benefited those budding entrepreneurs. Instead of the usual rigid learning methodologies, this knowledge sharing session was built on real-life examples. The entire session was jovial and that helped loosen up the participants to communicate as well.

An Evening With Us at the Launchpad

Would you be free this Wednesday evening? If yes, please do come and join us in one of our knowledge sharing sessions that would be held from 7 pm to 10 pm on the 14th of March, 2018 at The Launchpad, Cyberjaya. 

Second CRM is proud to be part of this event that is dedicated to startups in ensuring the success and well-being of their business. This three-hour event is organized by The Launchpad, which is a brand new co-working & event space, set up to support the entrepreneurship ecosystem in Cyberjaya. 

Sometime in November 2017, we did a similar session with Cyberview Sdn Bhd, the landowners of Cyberjaya and it was during that session, that we met some of the key stakeholders of The Launchpad. They had participated in that event and had benefitted from the content that we had shared. It was through that event that this invitation had been extended to us for the benefit of the budding tech community that is based in Cyberjaya. The topic for this session shall be The Importance of Customer Relationship Management (CRM) for Startups. 

2FootPrint DotCom Success Story

We are now in March, the last month of the first quarter. There is so much that had already been done, yet, there is still much more to do and I am fairly certain that many of you would be thinking the same.

As for us, lot’s of new things had been happening and the energy levels are the highest ever. As we briefly mentioned in our last blog, a couple of new partnerships are being forged as we write this and that opens up new geographies and countless possibilities for our partners and us. We at Second CRM are definitely looking forward to some very exciting times ahead.

Amidst all these expansion plans, it is business as usual in Malaysia. From the beginning of the year, we had been sharing a number of case studies and today, we are pleased to publish our 5^th case study for the year and this is with 2FootPrint DotCom.