SME Innovation Stories 2

Yesterday, we delivered a talk at the SME Innovation Stories Series that was held at WORQ which is located in Glo Damansara and the reception that we had received had been overwhelming. We are truly thankful that we had been constantly receiving such warm reception in all the events and talks that we had been participating and we would like to take this opportunity to thank all of you for your kind support. 

The attendees were a mixed crowd that came from start-ups right up to public listed companies and they were a very receptive and interactive audience.  The topic for the day was on Providing High-Quality Customer Service through Integrated Communication Strategy. 

Instead of the usual lecture style of deliverance, this talk was structured around case studies that narrated actual success stories of today’s organisations. This case study is very relevant to today's organisations due to the rise of newer customer support channels such as social media, email, website, instant messaging, and phone.

 

SME Innovation Stories

After having had a very good reception from our last talk that was held at The Launchpad, Cyberjaya, we have been invited to share our experiences again and this time, it would be happening at WORQ that is located in Glo Damansara. 

This event is scheduled to happen between 11.30 am – 1.00 pm on the 29th of March, 2018. This time around, the topic shall be on Providing High-Quality Customer Service through Integrated Communication Strategy. 

This case study is very relevant to today's SMEs due to the rise of newer customer support channels such as social media, email, website, instant messaging, and phone. You will learn how the company provides a personalized customer service using a complete view of the customer's cross-channel experience. This has also allowed the company to provide consistently high-quality service across all channels to their customers. The speaker, Deep, would be sharing his extensive experience on the above along with the importance of business automation to scale growth, improve overall customer experience and retain more customers in the long run.

An Evening With Tech Start-Ups

Last Wednesday, we had a fabulous session with the Tech Start-Up community in Cyberjaya. Having been organized by The Launchpad, this session drew like-minded individuals who were earnestly in search of knowledge that would help take their business to the next level. The topic for the evening was The Importance of CRM for Start-Ups and the knowledge sharing session was presented by Deep.

Deep is the Founder and CEO of Soft Solvers Solutions, an MSC status company that provides a cloud-based suite of digital transformation solutions to businesses across Asia and beyond. He has more than 20 years of industry experience and has worked extensively in the Asia Pacific region.

Having been in the industry for over two decades, Deep was able to bring a wealth of knowledge and experience to that session that tremendously benefited those budding entrepreneurs. Instead of the usual rigid learning methodologies, this knowledge sharing session was built on real-life examples. The entire session was jovial and that helped loosen up the participants to communicate as well.

An Evening With Us at the Launchpad

Would you be free this Wednesday evening? If yes, please do come and join us in one of our knowledge sharing sessions that would be held from 7 pm to 10 pm on the 14th of March, 2018 at The Launchpad, Cyberjaya. 

Second CRM is proud to be part of this event that is dedicated to startups in ensuring the success and well-being of their business. This three-hour event is organized by The Launchpad, which is a brand new co-working & event space, set up to support the entrepreneurship ecosystem in Cyberjaya. 

Sometime in November 2017, we did a similar session with Cyberview Sdn Bhd, the landowners of Cyberjaya and it was during that session, that we met some of the key stakeholders of The Launchpad. They had participated in that event and had benefitted from the content that we had shared. It was through that event that this invitation had been extended to us for the benefit of the budding tech community that is based in Cyberjaya. The topic for this session shall be The Importance of Customer Relationship Management (CRM) for Startups. 

2FootPrint DotCom Success Story

We are now in March, the last month of the first quarter. There is so much that had already been done, yet, there is still much more to do and I am fairly certain that many of you would be thinking the same.

As for us, lot’s of new things had been happening and the energy levels are the highest ever. As we briefly mentioned in our last blog, a couple of new partnerships are being forged as we write this and that opens up new geographies and countless possibilities for our partners and us. We at Second CRM are definitely looking forward to some very exciting times ahead.

Amidst all these expansion plans, it is business as usual in Malaysia. From the beginning of the year, we had been sharing a number of case studies and today, we are pleased to publish our 5^th case study for the year and this is with 2FootPrint DotCom.

AmTrust Mobile Solutions Success Story

We are just back after the Lunar New Year holidays and we hope that all our Chinese friends had an amazing time with their loved ones. Being in Malaysia is indeed wonderful as we get to be part of the multicultural festivities that happen all year long.

It is almost the end of February and not too far away, we would already be looking into the next quarter. Despite having been a relatively short month, February has been a good month for us. There has been a lot of new engagements and some good partnerships have been underway which we would be announcing soon.

Amidst all of this, there have been a number of implementations that have gone live as well. Today, we are pleased to share another case study on a client of ours, AmTrust Mobile Solutions, that have digitally transformed their entire global operations using Second CRM. Before we delve into the details, let us give you an overview as to what AmTrust Mobile Solutions does.

Happy Lunar New Year

Firstly, we would like to take this opportunity to wish all our clients, partners, friends and business associates a Happy Lunar New Year! May this new year bring about an abundance of wealth, good health, and success!

Thus far, it has been an interesting year for us and we foresee exciting times ahead. As we have shared before, Digital Transformation is the way forward for organizations to grow and prosper and have witnessed many such success stories, we take pride in having played a pivotal role in many organizations’ digital transformation journey.

In order to assist organizations with their technology adoption, we are pleased to announce our Chinese New Year promotion which is valid throughout the month of February 2018. For new registrations, we are offering customers two months free trial period. This is a limited offer and is based on first come first serve basis.
 

Innovation Discovery Workshop

In the last few weeks, we had shared new case studies that we had done on some of our customers that had gone live in recent months. Lot’s of insights had been shared in those case studies. Some of those customers had undergone a total digital transformation exercise and some have automated some aspects of their business. The strategy, methodology as well as the after effects had all been clearly spelled in those case studies and we hope that you have had a good read.

In line with our Digital Transformation Drive that we had embarked on early this year, we are glad to announce a new partnership that had been signed recently with Procto Sdn Bhd. Procto Sdn Bhd has been helping companies in strategic business technology management to ensure their technology initiatives are aligned with their business goals and maximize their benefits over cost.

Being a Business Automation Solutions provider, it made perfect sense for us to forge this partnership with Procto Sdn Bhd. Together, we envision to roll out numerous programmes that would benefit many companies out there. 

Optima Innovations Success Story

It feels as if the year had just started and just like that, we are already in the month of February. We at Second CRM have had a great headstart to the year and we hope that all of you have had the same. In January, we had announced two new clients that had gone live and had done case studies on them which we have shared in our last few blogs.

Today, we are pleased to share another case study on a client of ours, Optima Innovations, that had digitally transformed their Sales Department. Before we delve into the details, let us give you a brief as to what Optima Innovations do.

Optima Innovations are a total e-solutions provider – they offer the complete suite of online services to solidify your company’s position ahead of your competitors and position your company to grow, evolve, and resonate with your target audience. Since 1998, Optima Innovations has been paving the road in forging a path for companies both big and small on the World Wide Web. They not only have an energetic, experienced, and creatively inspired team, they also embrace the latest cutting-edge Web technology and applications.

Bharat House Success Story

Earlier this month, we had shared a case study on one of our clients that had gone live recently. Today, we are glad to announce another one of our customers who had gone live in recent months and had gained tremendous mileage from Second CRM. Before we look into how Second CRM had helped them, let us shed some light as to what this customer, Bharat House, does.

Bharat House is a social and e-commerce platform targeted at enriching the social lives of Indian expatriates in Malaysia. Being a sizeable community, there has never been a one-stop platform for members of this community to get together, engage as well as to seek for products and services that are of Indian origin. With this gap in mind, Bharat House had come up with this platform that would ideally fill this gap and be of service to not only members of that community, but even to the broader Malaysians as well.

Having social media and e-commerce together on a single platform isn’t an easy feat. During the initial stages, we had to undertake an in-depth analysis of the extremely complex workflows that intertwined between the various functions of the platform. Without a thorough understanding of the spiral of relationships behind their system, it would have been impossible for us to even do anything. Having been convinced with our understanding, we then proposed a solution.