Manage Your Leads like a Pro with CRM

Wouldn’t it be nice if you live in a world where every person who comes to you is an ideal candidate for your products and services? Interested customers come straight to you and you know exactly what they want, how they got there and how to win them over and provide them with the right information faster than your competitors.


While that kind of sales utopia may remain as a dream always, modern technology is helping businesses to streamline the overall sales experience. Lead management is one such process that helps you capture leads, track customer behavior and give them continuous attention to prepare them for sales and then finally pass to your sales team. Though this sounds simple enough, it is a complex process when the numbers are quite high. So let’s see how a CRM helps with managing and finally converting leads.

A CRM is a very useful tool that simplifies the whole management aspects of businesses of every size. By implementing the right CRM, you can increase real-time decisions, improve sales results, close more deals and predict accuracy. An efficient CRM offers a broad range of functionalities at an affordable cost. CRM not only impacts business significantly, it also helps in nurturing leads and building better customer relationships that last even before customer interactions with the sales team begin.

iKargo Success Story

Throughout the year, there had been many clients of ours that have been going live with their Second CRM implementation and the variety of industries that our customers come from is something that we really appreciate. This truly shows our excellent track record of having worked with more than 250 customers from the Asia Pacific region and the confidence level that these customers have on us.

Over the last few weeks, we had shared a number of case studies on our customers that had gone live in recent months and today, we take pride in publishing another case study on a customer of ours. This would be our 10^th case study for the year and this one is with iKargo.

To give an overview as to what iKargo does, iKargo is a technology company that provides a platform that helps shippers and transporters find each other to save time and money and the platform is one that is easy to use. To start off the cycle, the shipper posts a shipment on iKargo and specifies his requirements or items that needs to be delivered along with the location and dates. Then, the transporters that fit the shipment needs, based on the transport types and location, are automatically notified via the mobile app.

Transporters that are notified can begin bidding for the shipment and this process continues until the shipper accepts a bid and pays the bid price. Upon confirmation of the job, the transporter then dispatches a transport to pick up the shipment and delivers the consignment. Upon delivery, the recipient will enter a PIN or sign a delivery order and the transporter gets paid accordingly.

The team at iKargo is relatively small and it wasn’t easy for them to manage the various aspects of an e-commerce business. Realizing that, they started to look out for technology companies that could help them automate many aspects of their business.

Good Meal Hunting Success Story

In recent months, we have realized that more and more companies today understand the importance of having systems in place to manage their business. This awareness has surely been growing in Malaysia and technology adoption has been steadily heightening.

That being said, the number of customers that we have been seeing has also been on the rise. As a result, the number of engagements that we’ve had has also been increasing. Today, we are proud to publish yet another case study of one of our satisfied customers. This would become our 9th case study for the year and this one is with Good Meal Hunting.

To give an overview as to what this company does, Good Meal Hunting is a technology company set up with the purpose of helping home cooks manage their food business out of the comfort of their own homes as well as to serve consumers freshly made meals by delivering directly to them.

Good Meal Hunting handles all the logistical and technical aspects of running a food business, from providing food containers to coordinating with delivery services in order to let their kitchen merchants focus on the most important part, the food itself. Consumers could now log in to Good Meal Hunting platform, choose the dishes and the quantity, pay online and the food would be sent to their doorstep.

Managing an e-commerce business has never been easy and it is almost mandatory to have systems in place that would help manage, monitor and automate many aspects of the business. Despite being a not so large company, the team at Good Meal Hunting realized the importance of this and started looking out for a solution provider.

Venuescape Success Story

The last few weeks had been truly fantastic times for our implementation team. Many of our new clients had been going live and as a result, we had been sharing a number of new case studies with all of you. This week, we take pride in publishing our 8th Case Study for this year which is on Venuescape.

As a company, Venuescape started in the year 2015 and is in the event management business. They also provide a platform for their customers to discover and book the venue of their choice based on location, seating capacity and budgets for their next event. This could be both corporate as well as family events. Besides this, Venuescape also offers a full range of event management services which would be tailored to meet the specific needs of their clients.

As you could see, they had to manage two sets of databases; one being their end customers and the other being their event partners. The second set of customers could be restaurants, halls and even convention centers and this list is rapidly expanding on a day to day basis.

The first few years, they could manage all of this using conventional methods but as they started growing rapidly after the second year, they needed a system in place to manage their databases as well as the myriad of activity that surrounds this.