What is a Self-Service Portal?
A self-service portal is a collection of self-help methods or options available for customers that they can access in a company’s website. A customer portal service involves options that allow clients to solve their own issues through self-logging of incidents, password reset, chat services, service requests, and collaborative spaces.
They also empower the customers to resolve issues, request services, and find information. The self-service portal provides customers with multiple ways of getting direct answers. A self-service portal is also a chance of reaching new customers, improving customer relations, and boosting customer-customer relationships.
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