CRM helpdesk software is a simple tool that allows your business to increase its customer retention rate by providing top class service to them. Companies that have used a CRM helpdesk have reported a very high increase in their customer lifecycle time.
The main function of CRM software is to aid in the resolution of customer queries and issues in the least possible time and with the best possible customer experience.
How Does it Work?
This is how a basic CRM helpdesk system works:
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