Second CRM Pledges Support For A Nationwide Movement Control Order

Last night, Prime Minister Tan Sri Muhyiddin Yassin had announced that the entire nation shall be on a movement control order commencing March 18 to 31, 2020 in order to combat the sudden increase in the number of Covid-19 cases in Malaysia. We at SoftSolvers Solutions wholeheartedly agree with the government’s decision and pledge our support to this order.

This is a crucial move as it would drastically reduce the spread of the Coronavirus and prevent new cases from emerging. Nevertheless, our customers are rest assured that business is as usual for us and we shall continue to provide our customer support services, just like any other day. This is made possible using our technology platform, Second CRM, and internet services as we are now able to work remotely in the comfort and safety of our homes.

Using Second CRM, we are able to run the entire organisation remotely and not only limited to our customer support services. Marketing Department runs as usual as they can still execute their Marketing Campaigns regardless where they are.

For our Sales Team, it is business as usual as well as they can still access all their accounts and contacts using Second CRM. Sales calls can be done as per normal and all customer interactions can be tracked in Second CRM. Any new enquiries can be immediately attended to as these are all automatically logged in the Leads module and assigned to the salesperson for further action. This ensures that all incoming enquiries are just not left unattended to during this movement control order.