Second CRM Pledges Support For A Nationwide Movement Control Order

Last night, Prime Minister Tan Sri Muhyiddin Yassin had announced that the entire nation shall be on a movement control order commencing March 18 to 31, 2020 in order to combat the sudden increase in the number of Covid-19 cases in Malaysia. We at SoftSolvers Solutions wholeheartedly agree with the government’s decision and pledge our support to this order.

This is a crucial move as it would drastically reduce the spread of the Coronavirus and prevent new cases from emerging. Nevertheless, our customers are rest assured that business is as usual for us and we shall continue to provide our customer support services, just like any other day. This is made possible using our technology platform, Second CRM, and internet services as we are now able to work remotely in the comfort and safety of our homes.

Using Second CRM, we are able to run the entire organisation remotely and not only limited to our customer support services. Marketing Department runs as usual as they can still execute their Marketing Campaigns regardless where they are.

For our Sales Team, it is business as usual as well as they can still access all their accounts and contacts using Second CRM. Sales calls can be done as per normal and all customer interactions can be tracked in Second CRM. Any new enquiries can be immediately attended to as these are all automatically logged in the Leads module and assigned to the salesperson for further action. This ensures that all incoming enquiries are just not left unattended to during this movement control order.

 

Improve Efficiency While Working Remotely With Second CRM

The last few months have been truly trying times for all of us with the recent Covid-19 outbreak. The gravity of this outbreak had been so intense so much so World Health Organisation has classified this as a Pandemic. The spread of this Coronavirus is so rapid that the whole world has been greatly affected at such a fast and unimaginable rate.

Globally, people are taking precautionary measures and avoiding crowded places. All entry and exit points are being monitored by thermal sensors and most organisations are recording temperatures of customers and employees who come into their premises. In line with this, organisations are taking steps for the safety and wellbeing of their employees by enforcing remote working from the comfort and safety of their own homes.

This is certainly a healthy approach as it curbs the possibility of coming into contact with the deadly Coronavirus. We at SoftSolvers Solution did a one-day trial of the same and kept the entire organisation connected throughout the work day using our very own Second CRM. A post 360-degree evaluation of this exercise revealed some stunning results. 

 

Team Second CRM's Monthly Engagement Day

Having started the company in the year 2010 and building the team ever since then, we have learnt the importance of having healthy and regular employee engagement activities that brings about positivity and a profound understanding of each other. This team engagement day is a scheduled monthly activity that happens regularly in Second CRM.

As such, for the month of February, we had our team engagement day on the 15^th of February 2020. It was a day filled with numerous activities that involves personal enrichment talks, knowledge sharing sessions, recreational activities involving the entire team and finally lunch in the office.

This time around, the day was kick started by our Vice President of Human Resource and the topic that was shared was around personal enrichment and understanding the personality of oneself. A very insightful sharing followed by hands on activities with the team. This was followed by another knowledge sharing session by our Vice President of Business.